Thank you for your understanding during this uncertain time. In the latest update, we have been informed that the State of Florida has mandated orthodontic offices to cease performing elective services until May 8, 2020 (unless extended further). What does this mean for you, your appointments and your treatment?
Our team has put together this FAQ to help you gain some amount of clarity about your orthodontic treatment during this uncertain time. We are here to support you and will continue to find new ways to provide you with the highest quality orthodontic care.
IS MARRIS ORTHODONTICS CLOSED DUE TO THE COVID-19 PANDEMIC?
No. While our physical offices are closed, we are very much ‘in the office’ to serve you. While elective procedures such as your regular orthodontic visits are postponed for now, we are available by phone, text, and virtual appointments to monitor your progress and try to keep things moving along as much as possible.
HOW LONG WILL OUR PHYSICAL OFFICE BE CLOSED?
As of this writing, our physical office must be closed until May 8th, 2020. This could change at any time. We will keep you updated by email and Facebook as events unfold. In the interim, our team will be available to assist patients by phone, email, text, and even a virtual check-up as needed during this time.
HOW WILL THIS DELAY AFFECT MY ORTHODONTIC TREATMENT?
If we are returning to the office after May 8th, most you will have only missed one appointment with us. In the long run, this will not make much of a difference. The important thing right now, and always, is what you are doing at home. Remember keep them clean, wear your rubber bands and/or aligners as instructed at your last visit.
HOW SHOULD I PROCEED IF I AM WEARING BRACES OR AN APPLIANCE?
The most important thing you can do at home is to keep your teeth clean. During this time, regular routines have changed dramatically. Be sure to maintain your cleaning routine, avoid sugary, acidic drinks (safe drinks are water and white milk; black coffee for adults). Remember to brush every time you eat, floss every day, use your proxy brush. Waterpiks can be used as an adjunct but DO NOT replace flossing.
HOW SHOULD I PROCEED IF I AM WEARING ALIGNERS?
Please make sure to keep wearing your active aligners as instructed to continue progressing in your treatment. Make sure to use your chewies and bite and hold to seat the aligners.
If you no longer have aligners to continue to your next week, it is perfectly fine to reduce your last aligner wear to night time only (10-12 hours) to ensure that your teeth stay in position and make your aligner last longer. Keep your aligners clean and avoid all drinks other that water while wearing them. When our office reopens, we will make a new digital scan for new aligners.
If you have already been scanned and are waiting for your new trays, please continue to wear those trays night time (10-12hrs). We will be in contact soon to determine the best way to get you a duplicate aligner as needed.
Be sure to clean your aligners prior to replacing them into your mouth. Always wash your hands before and after placing and removing your aligners or elastics.
WHAT SHOULD I DO IF I AM SCHEDULED TO START TREATMENT SOON?
We are excited to get started with you on your journey to your best smile. We will be ready for you when our physical location reopens.
WHAT ABOUT GETTING MY BRACES OFF?
We have been mandated by the state to defer all non-emergency appointments. We understand your disappointment in having to delay getting your braces off and seeing your new smile. The most important thing you can do right now is be diligent in keeping your teeth clean. Also, avoiding any breakage as that will lead to tooth movement and a further delay in the removal of braces. Thank you in advance for understanding that this is simply out of our control- like many things in our lives at this time.
I HAVE A NEW PATIENT EXAM OR AN OBSERVATION APPOINTMENT COMING UP. WHAT SHOULD I DO ABOUT THAT?
We will be in contact with your regarding these appointments. We are working on bringing virtual appointments to you in the coming weeks.
WE ARE TOLD TO WASH OUR HANDS FREQUENTLY; HOW SHOULD WE HANDLE WEARING ALIGNERS, RETAINERS, ELASTICS ETC?
It is important to continue wearing your aligners and your rubber bands to maintain your treatment progress, or your treatment result if currently wearing retainers. Follow recommendations by washing your hands thoroughly with soap and water before and after removing or placing your aligners, retainers, or elastics. These items can also be cleaned in a diluted soap and luke warm water solution. (Hot water will distort your aligner or retainer) Use a toothbrush to remove buildup. Then, rinse thoroughly in cold water to minimize the soapy taste. Use an aligner cleaner, like Retainer Brite, once per week.
I LOST OR BROKE MY RETAINER OR ALIGNER. WHAT SHOULD I DO?
It is always important to wear your retainers after your treatment is complete. Please call the office to see how to proceed.
WILL PATIENTS BE ALLOWED IN THE OFFICE AT ALL? IS THERE ANYONE THERE?
Not at this time. Our physical offices will open when the mandate is released and it is safe to return. However, until that time we will be available by phone, email, and even virtually in the weeks to come. We want to help you keep your treatment moving and to help in any way we can.
I HAVE A POKING WIRE OR OTHER IRRITATION THAT IS BOTHERING ME? WHAT DO I DO?
Call us! We will instruct you on handling the problem at home. In the event of a true emergency involving severe pain or discomfort, we can appoint you for a private appointment where you would be the only patient in the office.
Thank you for your understanding and patience as we navigate new territory. We are so grateful to have you as a part of our Marris Orthodontics family. We wish you and your families good health. We can’t wait to see you all again in person. Until then, we look forward serving you in the coming weeks with same level of service you have come to expect.